Refund Policy
Last updated: January 1, 2025
1. Free Trial
SwiftKhata offers a 1-month free trial with full access to all features. No payment is required during the trial period. If you decide not to continue after the trial, no charges will be applied, and you do not need to cancel. The trial simply expires.
2. Subscription Billing
Subscriptions are billed monthly at $10 for your whole account through Stripe, using a card or a supported local payment method. Pro includes unlimited store locations at no extra charge. Your subscription begins immediately once payment is completed and renews every 30 days until cancelled.
3. Cancellation
You may cancel at any time from Settings → Billing in your account, which opens the Stripe billing portal. You can also contact our support team by email or WhatsApp if you prefer. After cancelling, your subscription stays active until the end of the current billing period and does not renew. You will not be charged again.
4. Refund Eligibility
Within 7 days of payment: If you are not satisfied with the Service, you may request a full refund within 7 days of your payment. This applies to first-time subscribers who have not previously received a refund.
After 7 days: Refunds are generally not provided for the current billing period after the first 7 days. However, we may consider exceptions on a case-by-case basis for technical issues that prevent you from using the Service.
Service downtime: If the Service experiences extended downtime (more than 24 continuous hours) due to issues on our end, we will provide a pro-rated credit for the affected period applied to your next billing cycle.
5. How to Request a Refund
To request a refund, please contact us with:
- Your registered email address
- Date and amount of payment
- Reason for the refund request
Refund requests can be submitted via email at info@swiftkhata.com or via WhatsApp. We aim to process all refund requests within 5 business days.
6. Refund Method
Refunds are returned through Stripe to the same card or payment method used for the original payment. Please allow 5 to 10 business days for the refund to appear on your statement after approval, depending on your bank.
7. Data After Cancellation
After cancellation, your data is preserved for 30 days. During this period, you can reactivate your subscription or export your data. After 30 days, all data is permanently deleted. If you need more time, contact us before the 30-day period ends.
8. Contact
For any billing or refund questions, reach out to us at info@swiftkhata.com. We are here to help and want to make sure you have a positive experience with SwiftKhata.